FAQ

Here we answer the most common questions.

Do you have anymore questions?

We hope you find a satisfactory answer here.
If your question is not listed, we are of course available on the phone or via email.

How can I order from Cosart?

Cosart sells exclusively to resellers from the cosmetics industry. After verifying your business, we will activate your customer account. From then on you can place orders by phone or email.

No, at Cosart there is no minimum order value and no deposit requirement. Outside of Germany, we deliver free of charge for orders over € 180.

For new customers, the first order is paid in advance. Existing customers can choose between invoice or direct debit. If you order directly from our onlineshop (German only) you can choose Paypal as payment option.

We try to get the products to you as soon as possible. Usually we will send your order out on the same day if we have received it by 15:00h CET.

Shipping costs of € 4.80 within Germany are incurred for goods with a net value of less than € 30.-. Outside of Germany, we deliver free of charge for orders over € 180. For orders below € 180, shipping costs are incurred abroad depending on the country and weight of the parcel.

We want you to be completely satisfied with our products and to be able to sell them well. We therefore offer an exclusive service for our customers:

You can exchange unused products from the standard range (no trend colors) for other products within one year. If the products were not purchased as testers or free products and if the products are undamaged.

After receipt of the exchange products, we reserve the right to check them for exchangeability and, if the specified requirements are not met, to return them to the customer.

You can reach us by phone +49 881 927 8597 from Monday to Thursday from 8:00h to 17:30h CET and Friday from 8:00h to 17:00h CET
By email: service@cosart.de
By fax: +49 881 927 85 62

You can test our range at the German cosmetics trade fairs in Sindelfingen, Düsseldorf, Stuttgart, Hanover, Frankfurt, Leipzig, Munich and Berlin and also buy them on site.